Refund policy

Return Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, in the same condition you received them
  • Items must be in their original packaging
  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us on:

  • 📞 01000444909

If your return is approved, we will provide:

  • Return instructions
  • Shipping/collection details

⚠️ Important: Returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

To exchange an item:

  1. Return the original item
  2. Once approved, place a new order for the desired item

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time may vary depending on your bank or card provider

Shipping & Cancellation Policy

  • Shipping fees are non-refundable
  • If an order is cancelled after it has been shipped, the shipping fees will be deducted from the refund
  • In case of Cash on Delivery (COD) orders, refusal or cancellation after shipping may result in deduction of shipping costs